Terms of Service

1. Definitions

• "Creator" means a person or business that uses the studio to build, publish and sell access to an Agent.
• "Customer" means a person who signs up for, pays for or uses an Agent through a Creator's Storefront.
• "Agent" means an AI assistant configured by a Creator on the Service, including its instructions, knowledge base, tools and connectors.
• "Storefront" means the public pages for an Agent, including its landing page, blog, sign-up, pricing and chat, whether on an agentfront.me subdomain or a custom domain.
• "Content" means text, files, images, prompts, messages, knowledge-base material, data and other materials submitted to the Service. "Output" means content generated by an Agent or by AI features of the Service.
• "Third-Party Services" means products and services not provided by AgentFront, including AI model providers, payment processors, and accounts connected through connectors.

2. Eligibility and accounts

You must be at least 18 years old, or the age of majority where you live, and able to form a binding contract to use the Service. The Service is not for personal, family or household use by Creators; Creators use it for business purposes.

Sanctioned countries and persons

AgentFront is a U.S. company and complies with U.S. sanctions and export control laws, including those administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC) and the U.S. Department of Commerce. You may not access or use the Service, as a Creator, a Customer or a visitor, if you are located in, ordinarily resident in, organized under the laws of, or a national acting on behalf of the government of, any of the following countries or regions:

• Cuba
• Iran
• North Korea
• Syria
• The Crimea region of Ukraine, and the so-called Donetsk People's Republic and Luhansk People's Republic regions of Ukraine
• Russia, for the software, cloud and IT services the Service provides

You also may not use the Service if you are, or are owned or controlled by, or act on behalf of, a person on the U.S. Specially Designated Nationals and Blocked Persons List, the Entity List, the Denied Persons List or any other U.S. restricted-party list, or a similar list maintained by the United Kingdom, the European Union or the United Nations.

Creators may not sell access to an Agent to, or accept payments from, anyone in these countries or regions or on these lists. We may update this list as laws change, and we may block access from these locations, including by IP address, and close accounts that we believe violate this Section without notice. You represent and warrant that you meet these requirements every time you use the Service.

You must give accurate and complete information when you register and keep it up to date, including information about your business, what you sell and who owns or controls it. You are responsible for keeping your password secure and for all activity under your account. Tell us promptly at support@agentfront.me if you suspect unauthorized access. You may not create an account if we have previously suspended or terminated one of your accounts, or create an account on behalf of someone who has been suspended or terminated.

3. The Service

AgentFront provides software that lets Creators build AI Agents, publish them on Storefronts, connect tools and knowledge, and charge Customers for access. We may add, change or remove features at any time. Some features may be labeled beta, preview or early access; they are provided as-is, may change or stop without notice, and may be subject to additional terms.

AgentFront is a technology provider. We are not a party to any sale between a Creator and a Customer, we are not a marketplace operator that sells Agents in our own name, and we do not endorse or guarantee any Agent, Creator or Output.

4. Creator terms: selling on AgentFront

You are the seller

Each Creator is the seller of access to their Agent and is solely responsible for it, including its description, pricing, quality, availability, support, refunds, taxes and compliance with law. Your Storefront must clearly identify you (or your business) as the seller and give Customers a way to contact you.

Payment accounts

To charge Customers, you connect your own account with a supported third-party payment processor. Payments from Customers are processed by that payment processor and settled to your account, not to AgentFront. AgentFront does not receive, hold or transmit Customer funds on your behalf and is not a money transmitter, payment facilitator or merchant of record for your sales. Your use of the payment processor is governed by your agreement with it, and you must complete its identity verification and keep your account in good standing. We may stop supporting any payment processor, and we are not responsible for its acts, fees, holds, reserves or decisions.

You authorize us to use the credentials you provide to create and manage products, prices, checkout sessions and subscriptions in your payment account, and to read payment and subscription status so we can grant and revoke Customer access. You must describe your Agent and business accurately to your payment processor and only process payments for the Agent and business you have disclosed to us and to it.

Your obligations to Customers

You must:

• publish your own terms of sale, refund and cancellation policy, and privacy policy for your Agent, and comply with them;
• describe your Agent honestly, including what it can and cannot do, and state clearly that Customers are interacting with an AI system;
• show the full price, billing frequency, any free-trial terms and how to cancel before a Customer pays, and obtain clear consent to recurring charges;
• let Customers cancel subscriptions easily and honor cancellations and refunds as your policy and applicable law require;
• provide customer support and respond to Customer complaints, disputes and chargebacks promptly;
• determine, collect and remit all applicable taxes on your sales; and
• comply with all applicable laws, including consumer protection, advertising, privacy, data protection, anti-spam, export and sanctions laws, and the rules of the card networks and your payment processor.

Disputes, chargebacks and refunds

You are solely responsible for all refunds, disputes, chargebacks, reversals, fees, fines and penalties arising from your sales, including those charged by your payment processor or a card network. We may suspend an Agent or Storefront that has excessive disputes, refunds or fraud, or that your payment processor has restricted.

Model keys and usage costs

Agents run on the AI model provider and API key you configure. You are responsible for your agreement with that provider, for complying with its usage policies, and for all model usage charges, including usage by your Customers. You are responsible for setting plan limits that fit your costs.

Customer data

You are the controller of the personal data of your Customers, and AgentFront processes that data on your behalf as described in our Privacy Policy. You must have a lawful basis to collect and use Customer data, give Customers any required notices, and use Customer data only to provide and support your Agent and as permitted by law and your own privacy policy.

5. Customer terms: using an Agent

When you sign up for or buy access to an Agent, your purchase is from the Creator, not from AgentFront. The Creator's own terms, refund policy and privacy policy apply in addition to these Terms. Payments are processed by the Creator's payment processor. Questions about pricing, billing, refunds or the Agent's behavior should go to the Creator first. If you cannot reach a Creator, you may contact us and we will try to help, but we are not responsible for the Creator's obligations.

Agents are AI systems configured by independent Creators. Their Output may be inaccurate, incomplete or inappropriate for your situation. Read Section 8 before relying on any Output.

If you connect your own accounts to an Agent, you authorize the Agent to access and act on those accounts within the permissions you grant. Review actions before you confirm them, and disconnect any account at any time.

6. Prohibited businesses and products

To keep AgentFront safe and to meet the requirements of our payment and infrastructure partners, you may not use the Service, publish an Agent or Storefront, or accept payments through the Service for any of the businesses, products, services or activities below. This applies to what an Agent sells or promotes, what it helps a Customer do, and the Content it produces. The list gives examples and is not exhaustive. We decide in our sole discretion whether an Agent falls within a category, and we do not grant exceptions.

Adult content and services

• Pornography and other sexually explicit or mature content created for sexual gratification, in any form, including text, images, audio, video and literature, including AI-generated content and sexual or erotic role-play, "companion" or chat experiences.
• Escort, prostitution or sexual services; sexual massage; fetish services; adult live chat, cam and pay-per-view; mail-order brides; strip clubs and similar venues; adult video stores; sex toys and sexual accessories.
• Any content that sexualizes minors or depicts child sexual abuse. We report such content to the National Center for Missing & Exploited Children and to law enforcement.

Gambling, games of chance and contests

• Gambling, internet gambling, casino games, betting, lotteries, sweepstakes, raffles, contests and fantasy sports.
• Games of skill with a monetary or material prize, including video and mobile game tournaments, card, board and darts competitions, and entry or player fees that promise a prize.
• Sports forecasting, odds-making, betting tips or picks, and gambling or gaming consultation, predictions or systems.
• Bidding-fee and penny auctions.

Illegal, dangerous and harmful products

• Illegal drugs, drug mimics and legal-high substances (including kava), drug paraphernalia, and instructions for making or using controlled substances.
• Marijuana and cannabis products, dispensaries, growing equipment or courses marketed for marijuana, and CBD products of any kind.
• Tobacco, e-cigarettes, vapes, e-liquids and related products.
• Prescription drugs, online pharmacies, prescription-only or regulated medical devices, telemedicine and telehealth services, and nutraceuticals or pseudo-pharmaceuticals that are unsafe or make health claims.
• Firearms, ammunition, firearm parts and accessories, suppressors, replica firearms, explosives, fireworks, stun guns, pepper spray, knives and other weapons, and instructions for making weapons.
• Hazardous, toxic, flammable or radioactive materials, restricted pesticides, and mislabeled research chemicals.
• Fake identity documents, fake references, document falsification, and devices that jam or manipulate telecommunications.
• Businesses that promote or incite violence, terrorism, hate or discrimination against people based on race, ethnicity, national origin, religion, disability, gender, sexual orientation, age or any other protected characteristic.
• Any product, service or activity that is illegal where you or your Customers are located.

Financial, lending and money services

• Debt relief, debt settlement, debt negotiation or consolidation, credit repair and credit counseling, debt collection, and paying loans with credit cards.
• Lending, loans, buy-now-pay-later, mortgage consulting, escrow, bank or neobank services, check cashing, money orders and ATMs.
• Money transmission, remittance, currency exchange, peer-to-peer payments, payment facilitation, and collecting or settling funds on behalf of other sellers.
• Investment, brokerage, securities, trading or real-estate investment services; investment advice, trading signals or bots; prop-trading funding programs; and advice or tools promising profit from trading, cryptocurrency, reselling or drop-shipping.
• Cryptocurrency exchanges, wallets, mining, staking, initial coin offerings, NFT minting or sales, and other non-fiat currencies.
• Stored value, gift cards, prepaid cards, virtual credits or in-game currency redeemable outside your own Agent; high-value goods, precious metals and stones.
• Identity theft protection and credit monitoring; extended warranties; insurance; and medical benefit packages.
• Crowdfunding, fundraising and donation collection, including for charities, nonprofits, political or religious organizations.

Deceptive, unfair and predatory practices

• Pyramid schemes, multi-level marketing, get-rich-quick schemes, and "make money online" programs.
• Misleading or unsubstantiated claims, fake testimonials or reviews, high-pressure upselling, and unrealistic incentives to buy.
• Hidden or unclear pricing, negative-option billing, and free trials or memberships that are hard to cancel.
• Selling followers, likes, reviews, clicks, traffic or other engagement; fake or automated accounts; spam or bulk unsolicited messaging.
• Resale of government services or other offerings without added value; unauthorized services for or by embassies or consulates; and distributing grants or government benefits.
• Telemarketing, door-to-door sales, remote tech support scams, and other practices regulators consider unfair, deceptive or abusive.

Other prohibited categories

• Content or goods that infringe intellectual property, privacy or publicity rights, including counterfeit or unauthorized branded goods, pirated software, media or course material, and unlicensed use of another person's name, likeness or voice.
• Legal services such as bankruptcy, bail bonds, or collection of funds other than legal fees; and Agents that represent themselves as a licensed lawyer, doctor, pharmacist, financial adviser or other licensed professional.
• Dating, matchmaking and marriage-brokerage services.
• Psychic, fortune-telling and similar services where prohibited by local law.
• Airlines, cruises, charter and private flights, timeshares, and travel clubs or reservation services.
• Cyberlockers and file-sharing services, and hosting or reselling access to other people's content.
• Any business involving a sanctioned country, region or person listed in Section 2, or goods or services restricted by export controls.
• Any business that is prohibited by the payment processor you use or by card network rules in the country where you or your Customers are located.

If we reasonably believe your Agent or business falls within any of these categories, we may remove Content, unpublish your Storefront, disable payments, or suspend or close your account, in many cases without notice. You must also tell us, and your payment processor, if the nature of your business changes.

7. Acceptable use

You will not, and will not configure an Agent to, use or help anyone use the Service to:

• break any law or regulation, or violate anyone's rights;
• generate or distribute content that is sexually explicit, exploits or endangers children, harasses, threatens, defames or promotes violence, self-harm or hate;
• impersonate any person or organization, create deceptive deepfakes, or misrepresent that Output is written by a human;
• create or spread disinformation intended to deceive, including about elections or public health;
• make automated decisions with legal or similarly significant effects on people, such as decisions about credit, employment, housing, insurance, education or access to essential services, or use AI in ways prohibited by the EU AI Act or similar laws;
• provide medical, legal, financial or other professional advice as a substitute for a qualified professional;
• collect sensitive data such as health information, government ID numbers, full payment card numbers or passwords through an Agent's chat, except through features we provide for that purpose;
• send spam, or scrape, harvest or track people without permission;
• develop malware, conduct cyberattacks, or probe, scan or test the vulnerability of the Service or any system without authorization;
• circumvent usage limits, security measures, content filters or plan restrictions, or access the Service by automated means other than our published interfaces;
• interfere with or overload the Service, or use it to build a competing product; or
• violate the usage policies of the AI model provider or Third-Party Service your Agent uses.

You may report abuse to support@agentfront.me.

8. AI features and Output

The Service uses artificial intelligence. Output is generated automatically, may be inaccurate, incomplete, offensive or out of date, may be similar to output produced for others, and does not reflect the views of AgentFront. Output is not professional advice. Do not rely on it for medical, legal, financial, tax or safety decisions without checking with a qualified professional. You are responsible for evaluating Output and for how you use it.

Creators are responsible for their Agent's instructions, knowledge base, tools and the actions it takes, including configuring confirmation for actions that change data or spend money. Agents can take actions in connected accounts; AgentFront is not responsible for actions taken by an Agent that were authorized by the Creator's configuration or confirmed by a Customer.

As between you and AgentFront, and to the extent permitted by law, you own the Output generated for you, subject to these Terms and the terms of the AI model provider. We do not use Creator Content, Customer conversations or data from connected accounts to train AI models.

9. Third-Party Services and connected accounts

The Service works with Third-Party Services, such as AI model providers, payment processors, and accounts you connect (for example Shopify, Slack or Google Workspace). Your use of a Third-Party Service is governed by its own terms and privacy policy. By connecting a Third-Party Service you authorize us to access and exchange data with it on your behalf as needed to provide the features you use. We do not control and are not responsible for Third-Party Services, their availability, or changes they make to their interfaces, and we may stop supporting any of them.

10. Your Content and our rights

You keep ownership of your Content. You grant AgentFront a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, display and adapt your Content only as needed to provide, secure and support the Service, to comply with law, and to enforce these Terms. For Creators, this includes publicly displaying your Storefront and Agent to visitors and Customers, and showing your Agent's name, logo and Storefront as an example of the Service unless you ask us not to.

You represent that you have all rights needed to submit your Content and to grant this license, and that your Content and its use through the Service do not violate these Terms, any law or anyone's rights.

We may, but are not obligated to, review, monitor or remove Content. We may use automated systems to detect prohibited Content and businesses.

The Service, including our software, templates, designs, logos and the AgentFront name, is owned by AgentFront and its licensors and protected by law. Except for the limited right to use the Service under these Terms, we grant you no rights in it. If you send us feedback or suggestions, we may use them without restriction or compensation.

11. Plans, fees and billing

Creators may use a free plan or buy a paid plan. Paid plans are billed in advance on a recurring basis (monthly or annually) and renew automatically until canceled. If a plan includes a free trial, you will be charged when the trial ends unless you cancel before then. You can cancel at any time in your account settings; cancellation takes effect at the end of the current billing period.

You authorize us and our payment processor to charge your payment method for all fees and applicable taxes. Fees are stated and charged in U.S. dollars and do not include taxes, which you are responsible for. Except where required by law, fees are non-refundable and we do not provide refunds or credits for partial periods or unused features.

We may change our fees with at least 30 days' notice; changes apply from your next billing period. If a payment fails, we may retry the charge, downgrade your plan, or suspend paid features until the balance is paid.

Fees Creators charge their own Customers are set by the Creator and processed through the Creator's payment account, as described in Section 4.

12. Copyright complaints

We respect intellectual property rights and respond to notices of alleged infringement under the U.S. Digital Millennium Copyright Act. To report infringement, send a notice to support@agentfront.me that includes: your signature; identification of the copyrighted work; identification of the infringing material and where it is located on the Service; your contact information; a statement that you have a good-faith belief the use is not authorized; and a statement, under penalty of perjury, that the information is accurate and that you are authorized to act for the copyright owner. We may remove material and terminate repeat infringers.

13. Suspension and termination

You may stop using the Service and close your account at any time.

We may suspend or terminate your access, unpublish any Agent or Storefront, disable payments or connectors, or remove Content, at any time and with or without notice, if we reasonably believe that you have violated these Terms, that your business falls within Section 6, that your use creates risk or possible legal exposure for us, our partners or other users, that you have excessive disputes, refunds or fraud, if a payment processor or other partner requires it, or if we are required to by law. Where practical and lawful, we will tell you why.

When your account ends, your right to use the Service stops. Creators are responsible for notifying their Customers and ending their subscriptions. We may delete your Content after termination as described in our Privacy Policy. Sections that by their nature should survive (including Sections 4, 10, 11, 15 through 18 and 20) survive termination.

14. Privacy and data protection

Our Privacy Policy describes how we handle personal information. Where AgentFront processes personal data on a Creator's behalf, we do so as the Creator's processor, according to the Creator's documented instructions (which include these Terms and the Creator's configuration of the Service), and we will make a data processing addendum available on request to support@agentfront.me.

15. Disclaimers

THE SERVICE, ALL AGENTS AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, AGENTFRONT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, THAT OUTPUT WILL BE ACCURATE OR RELIABLE, OR THAT ANY CREATOR, AGENT OR THIRD-PARTY SERVICE WILL MEET YOUR NEEDS.

16. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AGENTFRONT AND ITS AFFILIATES, OFFICERS, MEMBERS, EMPLOYEES, AGENTS AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID TO AGENTFRONT FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS (US$100). AMOUNTS CUSTOMERS PAY TO CREATORS ARE NOT AMOUNTS PAID TO AGENTFRONT.

Some jurisdictions do not allow certain disclaimers or limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

17. Indemnification

You will defend, indemnify and hold harmless AgentFront and its affiliates, officers, members, employees and agents from any claims, losses, damages, liabilities, fines, penalties, costs and expenses (including reasonable attorneys' fees) arising out of or relating to: your Content; your Agent, Storefront and its Output and actions; your sales to Customers, including refunds, disputes, chargebacks and taxes; your use of Third-Party Services; or your violation of these Terms, any law or anyone's rights.

18. Governing law and dispute resolution

Governing law. These Terms are governed by the laws of the State of Delaware and applicable U.S. federal law, without regard to conflict-of-law rules.

Informal resolution. Before filing a claim, you and we agree to try to resolve the dispute informally for at least 30 days, starting when one party sends written notice to the other (our address for notice is support@agentfront.me).

Binding arbitration. Any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its applicable rules, before a single arbitrator. The arbitration will take place in Delaware or remotely, and judgment on the award may be entered in any court with jurisdiction. The Federal Arbitration Act governs this Section. Either party may instead bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect its intellectual property.

Class action and jury waiver. You and we may bring claims only in an individual capacity, not as a plaintiff or class member in any class, consolidated or representative proceeding, and both waive the right to a jury trial.

Opt-out. You may opt out of this arbitration agreement by emailing support@agentfront.me within 30 days of first accepting these Terms, stating your name, account email and that you opt out.

Courts. For any dispute not subject to arbitration, you and we submit to the exclusive jurisdiction of the state and federal courts located in the State of Delaware.

If you are a consumer in the European Economic Area, the United Kingdom or another jurisdiction whose law does not permit this Section, you keep the benefit of any mandatory consumer-protection law and may bring claims in the courts where you live.

19. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms here and change the effective date above. If a change is material, we will notify you by email or in the Service at least 15 days before it takes effect, unless the change is required by law or addresses a new feature or safety risk, in which case it may take effect sooner. By continuing to use the Service after the changes take effect, you agree to the updated Terms.

20. General

• Entire agreement. These Terms, the Privacy Policy and any additional terms you accept form the entire agreement between you and AgentFront about the Service.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or sale of assets, or to an affiliate.
• Severability and waiver. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including outages of Third-Party Services.
• Export and sanctions. You will comply with all applicable export control and sanctions laws, and you will not use, export or re-export the Service, or any Output, to any country, region or person described in Section 2.
• Relationship. You and AgentFront are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship, and Creators are not our agents or employees.
• Notices. We may send notices to the email address on your account or through the Service. You may send notices to support@agentfront.me.
• Electronic agents. Actions taken on your behalf by an Agent or other automated tool you configure or authorize are treated as your actions.

21. Contact

HireNinja LLC, a Delaware limited liability company, operating AgentFront.

Legal notices, support and abuse reports: support@agentfront.me.